Shipping + Return Policy
Shipping
Online orders will be processed and shipped within 3 business days during our store business hours of Monday – Saturday 11:00 am – 6:00 pm, Sunday 12:00-6:00 PST (excluding holidays). A shipping confirmation email will be sent with tracking information once items have been shipped.
Domestic Shipping:
Free Shipping is available for all orders within the contiguous United States.
International Shipping:
We offer shipping to certain countries at a flat rate of $20. We are not responsible for any taxes, fees, import fees, duties or related fees on international shipped orders.
For more information and inquiries, please send us a message, via 415-695-1323 or emai info@xelaimports.com.
Lost or Stolen Packages:
Xela Imports is not responsible for lost or stolen packages. In the event that your package has been confirmed as delivered, but you have not received it, the customer is responsible for contacting the shipping carrier with tracking information in order to file a claim. After the claim has been filed, the customer is required to notify us via phone call or email. Once the carrier has confirmed the package was not delivered to the customer’s shipping address, we will then replace your item(s) or issue a refund, excluding the shipping cost.
Returns & Exchanges
In-Store Return Policy:
Items purchased can be exchanged or returned for credit up to 10 days after the purchase date. The customer must provide the original receipt, and the original tags must be on the item(s) and the item(s) must not be worn or washed. All discounted items, all jewelry, accessories, sales are final.
Online Return Policy:
All sales final, no returns, no exchanges for any items purchased on the website.
To Make a Return:
To make a return, please feel free to return or exchange in person, and come say hello! The item(s) will be inspected to ensure they are: unworn, unwashed, unaltered, and non-damaged.
Xela Imports
3925 24th Street
San Francisco, CA 94114
Shipping and handling charges are nonrefundable. If you received any damaged merchandise or if the wrong item was sent to you, then the shipping charges will be refunded. When shipping back to our store, the customer is responsible for the shipping cost.
**Please Note** Xela Imports is not responsible for returned or refused package shipping charges. The customer will be billed for the returned or refused shipping cost.